Privacy Policy


A. Products and People Covered by this Limited Warranty
 
This limited warranty extends to luggage manufactured by Tintico Company (“Tiko”) and purchased directly from Tiko or Tiko’s authorized resellers (the “Luggage”). This limited warranty applies only to the first purchaser or gift recipient of the Luggage for a period of five years starting from the date this Luggage was purchased. All Tiko warranties, including any implied warranties, are valid only for the period of time the Luggage is owned by the original purchaser/recipient of the Luggage. A COPY OF THE PURCHASE RECEIPT IS REQUIRED TO DETERMINE WARRANTY APPLICABILITY.
 
B. What this Limited Warranty Covers
 
When the Luggage is used for its intended purposes, Tiko warrants the Luggage against the following defects in materials and workmanship:
  •   Fabric tears 

  •   Wheels, handles, or telescoping handles that break off and are no longer usable; and

  •   Zippers that can no longer be opened or closed; 

 
This limited warranty does not cover cosmetic damage such as scratches, dents, dings, scuffs, stains, color changes, normal wear and tear, or other non-functional changes in the appearance of the Luggage that occur during normal handling and use of the Luggage by any party and which do not impair the functionality of the product as luggage.
 
C. Limited Warranty Claim Procedure
 
In order to claim the benefit of this limited warranty, you must email info@tikotravel.com, and we will send you the applicable warranty form. Upon your completion and return of the warranty form we will send you a shipping label, which may be used to return the Luggage to Tiko. In the event of a covered defect, Tiko will, in its sole discretion, either repair or replace the Luggage in accordance with the warranty terms and conditions stated herein. If, in Tiko’s sole discretion, repair or replacement of the Luggage is not covered under this warranty, you may either have the unrepaired Luggage returned to you at your cost or have Tiko repair the Luggage (if possible) at your own expense (including return shipping). Replaced or repaired Luggage is subject to the same limited warranty as the original Luggage.  
 
For limited edition, discontinued or out-of-stock Luggage covered under the limited warranty, Tiko guarantees only replacement of a product with equal or greater retail value and does not guarantee exact replacement of the same limited edition, discontinued or out-of-stock item.  
 
D. DISCLAIMER, LIMITATION ON LIABILITY
 
THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY APPLICABLE LAW, TIKO HEREBY DISCLAIMS ALL OTHER SUCH WARRANTIES, REMEDIES, AND CONDITIONS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.. TIKO WILL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, LOSS OF USE OR COST OF COVER. THE WARRANTY PROVIDED HEREIN IS LIMITED TO THE VALUE OF THE LUGGAGE. MANUFACTURING SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE. LUGGAGE LOCKS ARE INTENDED ONLY TO PREVENT ACCIDENTAL OPENING AND CANNOT NECESSARILY PREVENT THEFT OF THE LUGGAGE OR ITS CONTENTS, BREAKAGE OR ENTRY BY AIRLINE OR AIRPORT PERSONNEL OR GOVERNMENTAL AUTHORITIES. THIS WARRANTY IS INTENDED TO GIVE YOU SPECIFIC LEGAL RIGHTS. IN ADDITION TO THE RIGHTS DESCRIBED HEREIN, YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY WITH RESPECT TO THE EXCLUSION OR APPLICATION OF IMPLIED WARRANTIES, INCIDENTAL AND CONSEQUENTIAL DAMAGES AND REPAIR AND REPLACEMENT. CONSEQUENTLY, THE LIMITATIONS OR EXCLUSIONS SPECIFICALLY CONTAINED IN THIS WARRANTY MAY NOT BE APPLICABLE TO YOU.